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POLICIES

BUSINESS HOURS:

Our business hours are Monday to Friday 9h00 –16h30 EST

Please send us an Email or call anytime if you have any questions. If we are busy or you call outside of our business hours we may not be able to take the call directly, however please leave a detailed message with your name, the nature of the call, and a phone number or e-mail where we can reach you. We will respond via e-mail or call you back as soon as we can.

 

METHODS OF PAYMENT:

E-mail money transfer: Nook Design accepts e-mail money transfers as a convenient, secure, and reliable method of payment.

PayPal:Nook Design accepts payments from PayPal for all U.S. and international orders. You can pay through PayPal using any major credit card at no extra cost.

Cheques and Money orders:Nook Design also accepts personal cheques, business cheques and money orders. This payment option is available to Canadian residents only.  

 

SALES TAX(ES):

Sales in Canada - All orders in Canada are subject to the sales tax(es) applicable in your respective Province.

International sales - We don't apply sales tax on international orders as it remains the responsibility of the buyer to remit any applicable taxes to their respective tax authorities. 

 

PRICING POLICY:

Nook Design prides itself with the ability to give our clients equitable and clear quotes and prices for our custom work. A small assessment margin is built in to our prices in order to account for a normal level of fluctuations in market prices for raw materials, however in severe or extreme cases Nook Design reserves the right to adjust prices in consequence.

Nook Design will brief its customers immediately upon any such fluctuation and review the affect on the original price. Nook Design will then submit a corrected estimate appended to the original quote with the reasons duly noted. Once the new estimate is approved the order can be completed.

 

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